FAQ
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IS there a minimum number of people for a booking?
Yes. We specialise in delivering group based first aid training to businesses, schools and community groups across Victoria. Contact us for more information regarding minimum number of participants.
Why? Because people learn better together. Group training encourages shared knowledge, peer support, and hands-on collaboration — creating a more engaging and effective learning environment. -
IS there a maximum number of people for a booking?
Yes. Our standard ratio is one trainer per 25 participants.
If your group exceeds this number, we can arrange for additional trainers to ensure everyone receives the attention and support they need. -
Can I cancel?
Yes, cancellations are accepted with at least 14 days’ notice prior to the scheduled training date.
Cancellations made within 14 days may incur a cancellation fee. Please contact us as early as possible if you need to cancel. -
What if I need to rebook?
We understand that plans can change. You can rebook your session with no additional charge if you notify us at least 14 business days in advance.
For last-minute changes, we’ll do our best to accommodate your needs, subject to trainer availability. -
Is there pre-requisites?
Most of our courses do not require prior experience. However, some advanced or workplace-specific courses may have prerequisites.
We’ll clearly outline any requirements during the booking process. -
Is there physical requirements?
Yes. First aid training involves practical, hands-on components, including CPR performed on the floor.
Participants must be physically capable of kneeling, bending, and performing chest compressions on the floor. -
When do I receive my certificate?
Certificates are issued as soon as possible. Digital certificates are delivered within a day after successful course completion.
They are delivered electronically via email and are nationally recognised. -
How often do I need to renew my certificates?
CPR (HLTAID009): Recommended annually
First Aid (HLTAID011): Recommended every 3 years
Childcare First Aid (HLTAID012): Recommended every 3 years, with CPR updated annually
We’ll send you a reminder when your renewal is due!
(Training and assessment delivered on behalf of Allens Training Pty Ltd RTO 90909)